![]() ![]() Call the Unemployment Customer Service line at 1-80, available from 8 a.m.In your UI Online account, select Contact Us to request a change.Select Unemployment Insurance Benefits, then Claim Questions, then Backdate the Effective Date of my UI Claim Due to COVID-19. Visit Ask EDD to request to backdate your claim if you think it has the wrong start date.Write what needs to be corrected on your Notice of Award and mail it to the EDD address on the notice.Return any messages quickly so we can determine if you qualify for benefits. It typically takes us a couple of weeks to collect the information, investigate, and notify you of your eligibility for benefits. We will follow up with you and your employer for any details needed to make a determination. You can also correct the wages on the award notice and send copies of your W-2, Form 1099, or a paycheck stub to the address on the front of the notice. Give a brief summary of why you disagree with the notice and information about your wages. The best way to request an investigation is to log in to your UI Online account and select Contact Us. If you believe our record of your wages isn’t accurate, you can contact us to investigate. Your employer accidentally reported wage information incorrectly to us. ![]() You were misclassified by your employer as an independent contractor instead of an employee.We have no record or only a partial record of your wages.Situations that take more time to resolve include: Show All If you received an award notice that shows $0 in wages, you may still qualify for benefits. You may get notice in the mail that asks for more information to process your claim. For more information, visit Unemployment Insurance Appeals. If you received a Notice of Determination (DE 1080CZ) and are not eligible for benefits, you have the right to file an appeal if you do not agree with all or part of our decision. This includes if you are eligible for benefits and, if so, what you could receive in weekly payments. Note: You will receive important claim information in the mail about two weeks after you apply. You must have this to set up your UI Online account so you can move to Step 2. If you did not get an email and have not filed an unemployment claim in the past several years, you will receive a letter in the mail with your EDD Customer Account Number. You should receive an email from the EDD with the subject “New Online Account Created.” That means your registration was automatically completed in UI Online SM so you can move to Step 2 and certify for your first benefit payment. Step 1 – Look for Important Claim Information ![]() With the large amount of claims we are processing, there may be delays. It takes at least three weeks to process a claim and issue payment to most eligible workers. After you file a claim for unemployment benefits, follow these steps to make sure you get your benefit payments. ![]()
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